Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products, services, and policies. If you can’t find the information you’re looking for, please don’t hesitate to reach out to our customer service team at customercare@luminouszone.ca.
GENERAL
How can I contact you if I have any questions?
- If you have any questions, concerns, or just want to chat, feel free to reach out. You can call us at (437) 253-5399 or send us an email at customercare@luminouszone.ca. Our friendly team is ready to assist you.
Where can I purchase your products?
- You can purchase our products online through our website, or in store. Click here to see our retail location.
How do I search for a product on your website?
- You can search for products by entering keywords into the search bar at the top of our homepage or by browsing through the categories listed in our menu. You can also filter your search results by price, style, and color to find the perfect lighting fixture or decorative items for your space.
How often do you add products to your collection?
- We regularly update our product offerings to include the latest trends and technologies. Check our "New Arrivals" section frequently or sign up for our newsletter to receive updates on new products and special offers.
PRODUCT
What type of lighting fixtures do you offer?
- We offer a wide range of lighting fixtures, including chandeliers, pendant lights, table lamps, floor lamps, wall sconces, outdoor lighting options and more. Our products come in various styles, sizes, and finishes to complement any décor.
How do I know which lighting fixture is right for my space?
- Choosing the right lighting fixture depends on the size of your space and the atmosphere you want to create. We recommend considering the fixture’s size, style, and light output. Our website includes detailed product descriptions and specifications to help you make an informed decision. If you need more personalized advice, our customer service team is happy to assist via customercare@luminouszone.ca.
Can I order custom lighting fixtures?
- Yes, we offer custom lighting solutions. Please contact us at customercare@luminouszone.ca with your specifications and design preferences. Our team will work with you to create a custom lighting fixture that meets your needs.
Are bulbs included with the lighting fixtures?
- Most of our lighting fixtures have bulbs included. The product descriptions on our site will specify whether bulbs are not included. We also sell a variety of bulbs that are compatible with each fixture, which you can purchase separately on our website.
Do you have energy-efficient lighting options?
- Yes, we offer a variety of energy-efficient lighting options, including LED fixtures. These options provide significant energy savings and a longer lifespan than traditional lighting solutions.
What is your policy on environmental sustainability?
- At Luminous Zone, we are committed to reducing our environmental impact. We use sustainable materials wherever possible and ensure that our packaging is recyclable. We also encourage the return of used bulbs for proper disposal and recycling.
SHIPPING
What is your shipping policy?
- Depending on where you are from our distribution centre in Toronto, Canada, orders once processed are shipped via standard shipping and are usually delivered within 5-10 business days. Please check our Shipping Policy for detailed information or contact our customer service team at customercare@luminouszone.ca for assistance.
Which countries do you ship to?
- At this time, we ship in Canada and several international destinations. Shipping costs and times vary depending on the destination country. Please check our Shipping Policy for detailed information or contact our customer service team at customercare@luminouszone.ca for assistance.
How can I track my order?
- Once your order has been shipped, you will receive an email with a tracking number. You can use this number on our carrier’s website to track the status of your delivery. Alternatively, you can login to your account on our website to view your order history and tracking details.
How do I change or cancel my order?
- To change or cancel your order, please contact us as soon as possible at customercare@luminouszone.ca. We can accommodate order changes or cancellations if the order has not yet been processed for shipping. Once an order is in transit, changes or cancellations are not possible.
What is your return policy?
- We accept returns within 14 days of receipt. The items must be unused, in their original packaging, and in the same condition that you received them. Some exclusions may apply, such as custom-made orders. For more information, please visit our Returns Policy page.
PAYMENT
What payment methods do you accept?
- We accept various payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, Interac, and Google Pay. All transactions are securely processed on our site.
How do I apply a promo code to my order?
- You can apply your promo code at checkout. Enter the code in the designated promo code field, and the discount will be automatically applied to your order total. Please note that some promo codes may have specific terms and conditions, such as minimum purchase requirements or specific product eligibility.
WARRANTY
Do you offer warranties on your products?
- Yes, we offer a one-year warranty on all our lighting fixtures for an additional fee. Our warranty covers any manufacturing defects. Please note that the warranty does not cover damages caused by improper installation or misuse. To purchase a warranty or to make a claims, please contact our customer service team at customercare@luminouszone.ca. For claims, please have your proof of purchase and details of the issue on hand.
