Domestic Shipping (Canada)
- Standard Ground Shipping:
- Free Shipping: We offer free standard ground shipping on orders over $99.00 (excluding taxes). This applies to all provinces in Canada except Nunavut, Northwest Territories, and Yukon.
- Flat Rate Shipping: For orders less than $99.00 (excluding taxes), a flat shipping fee of $15.00 will be applied.
- Exempt Areas:
- Orders shipping to Nunavut, Northwest Territories, or the Yukon are not eligible for the standard shipping rates. Please contact our customer support at customercare@luminouszone.ca for a shipping quote.
- Large and Oversized Items:
- Certain products marked as oversized on the product page, such as large chandeliers or floor lamps, may require freight truck shipping and are subject to a shipping surcharge of $100 per item due to the size and weight of the item.
International Shipping
- For orders requiring shipping outside of Canada, please contact our customer support team at customercare@luminouszone.ca for details on availability and shipping quotes.
Shipping Times
- Processing Time: Orders are typically processed within 2-3 business days.
- Delivery Time: Once processed, orders shipped via standard ground shipping are usually delivered within 5-10 business days, depending on the destination. Delivery times for oversized items or special areas may vary and will be communicated at the time of order processing.
Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website.
Shipping Carriers
Luminous Zone uses reputable shipping carriers to ensure safe and prompt delivery of your order. The choice of carrier depends on the size of your order and the shipping destination.
Additional Information
- Shipping Address Accuracy: Please ensure that the shipping address is correct when placing your order. Luminous Zone is not responsible for packages delivered to an incorrect address provided by the customer.
- Shipping Delays: Shipping times may be affected by factors beyond our control, including weather conditions, postal delays, and customs clearances. We appreciate your patience in these instances.
Changes and Cancellations
- If you need to change or cancel your order, please contact our customer support team at customercare@luminouszone.ca. We will accommodate changes and cancellations whenever possible, provided the order has not yet been shipped.
Contact Information
- For any questions related to our shipping policy or for assistance with your shipping needs, please contact us at customercare@luminouszone.ca.
Policy Updates
- Luminous Zone reserves the right to update or modify this shipping policy at any time without prior notice.
Please Note
- Please note that we are not responsible for compensating labor costs or project delays resulting from damaged or defective goods, or any delays due to shipping. We strongly recommend that you schedule installation after thoroughly inspecting the received items. This helps avoid any project delays due to shipping issues.
